Casinos and gaming resorts should evaluate an eyewear supplier on multi-daypart execution, assortment quality, and account support, not only price. The supplier should explain how guest mix, destination traffic, events, display location, and replenishment affect the program.
Questions to ask before buying
- Assortment: Why are these reader powers and sunglass styles appropriate for the property?
- Display: Can the fixture remain shoppable across high-traffic dayparts?
- Economics: What is the full landed opening cost, including freight and setup?
- Replenishment: What are lead times, minimums, and service expectations?
- Multi-site support: Can the supplier distinguish property-wide patterns from one-store exceptions?
- Issue handling: How are damage, credits, discontinued styles, and slow inventory addressed?
Red flags
- an unexplained assortment
- no plan for events or daypart variation
- vague credit and damage rules
- no named post-installation owner
- expansion recommendations based on opening-week enthusiasm
How to compare proposals
Compare customer fit, landed cost, operational burden, replenishment speed, continuity, reporting, and exit terms. Require the supplier to explain the assumptions behind the opening mix.
What good support looks like
A strong supplier uses guest requests, daypart movement, stockouts, and reorders to improve the program and does not treat installation as the finish line.
This is buyer guidance based on Major Frames' wholesale eyewear experience.
Continue: Casinos and Gaming Resorts resource center, vendor evaluation guidance, or request a property review.