Refund policy

Last updated: 09/17/2025

Retail Customers

We have a 30-day return policy for retail customers. You have 30 days after receiving your item to request a return.

Eligibility

Items must be in the same condition you received them, unworn or unused, with tags, and in the original packaging. A receipt or proof of purchase is required.

How to Start a Return

Contact us at info@majorframes.com before sending any items back. Returns should be sent to:

Major Frames
1980 Peacock Blvd, #G
Oceanside, CA 92056

Items sent back without prior approval will not be accepted. Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrect.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if an item is defective, damaged, or incorrect. We will evaluate the issue and make it right.

Non-Returnable Items

  • Sale items
  • Gift cards

Refunds

We will notify you once we have received and inspected your return. If approved, the refund will be issued to your original payment method within 10 business days. Please note it may take additional time for your bank or card provider to process and post the refund. If more than 15 business days have passed since approval, contact us at info@majorframes.com.

Wholesale Customers

Wholesale orders follow different terms than retail orders. Because of wholesale pricing and volume discounts, all wholesale sales are final.

General Terms

  • Returns are only accepted if items are defective or damaged
  • Defective products must be reported within 7 business days of delivery
  • A credit or replacement will be issued once the issue is confirmed

Non-Returnable Items

  • Overstock or unsold inventory
  • Sale or clearance products
  • Custom-labeled or branded products

Process for Wholesale Issues

  1. Contact info@majorframes.com with your order number, account name, and photos of the defective items
  2. Once approved, we will issue a credit for your next order or replace the defective items at no cost

Payment Policy Reminder

Wholesale clients must keep a valid payment method on file for Net 30 accounts. Orders are considered final once placed. For approved claims, replacement or credit is the only resolution.