A full-service hotel display can look full while still being out of stock in the items guests are most likely to need quickly. Guest-essential retail should be judged by whether the likely replacement mission can be completed.
Typical gaps
- common reader powers are missing
- easy sunglass replacements sell through
- slow styles remain and hide the gap
- backstock is somewhere on property but not available to the shop
Audit by guest need
Ask whether a guest who forgot or broke eyewear can find a credible option now. If the answer is no, the program has a functional stockout.
Correct with service data
Use reorders, occupancy periods, and guest requests to adjust depth by category and retail location.
Continue: Full-Service Hotels resource center.